Jon is a leader within the Dept for Work and Pensions with experience of working in customer service on the front–line, and in complex project delivery roles. He participates in development of Business Strategy and enables end-to-end transformation of service delivery, customer experience, and culture change to support the Department to deliver against its aims and objectives.

Jon has lots of experience of effective Project Management controls such as, Risk Management, Stakeholder Management, Governance and Financial propriety. Jon has authored several Business Cases and has been responsible for Benefits Management.

He is an enthusiastic ally for under-represented groups in society and works hard to eliminate the barriers people face because of their beliefs or orientation. Jon developed and introduced a development programme for people who identify as being from a Black, Asian or other minority ethnic backgrounds.

As an accredited leadership coach, Jon is used to establishing teamwork, values, integrity, safe challenge and frequent, open communication. He supports individuals and teams to develop, encouraging them to accept greater responsibility, and to be empowered to make more decisions.

Jon has been a keen supporter and voluntary board member for Social Enterprise Solutions for 15 years.